Technical Support

Rometheme only provides support for existing and valid Licenses via chat and tickets. support team may request your License key and purchase email. If the License key and purchase email do not match, support will not be provided.

Our company is committed to providing professional and courteous customer service. Both parties are expected to comply with the norms and requirements outlined in our policies. We strive to respond promptly to resolve customer issues as quickly as possible by our published policies and terms of service.

Do not use any harassing, hurtful, rude, derogatory, aggressive, or offensive language during communications with the Support team. In case of violation of these terms, the Support team will warn the client about unacceptable behavior, and close the chat.

You can choose support if it happens:

• Problems with our products namely RomethemKit, RomethemeForm, and RomethemeKit Pro. If you request support that is not part of your valid license, then we cannot provide support.
• Pre-sales questions before purchasing

However, please check the Documentation, YouTube guide, and Facebook community before contacting support.

Support team may refuse product maintenance if no purchase email is found.

To speed up the process of resolving issues, please consider providing the following information:

• Website address (URL)
• Admin user role login credentials (username and password)
• Permission to activate/deactivate your plugins and change themes
• Link to the page where the problem occurs
• A detailed explanation of the issue, as well as screenshots capturing the issue.