Refund Policy

So, you’ve purchased a digital product from ThemeForest — but something doesn’t feel right, or is not working as expected — We totally get it, our support team is ready to jump in. Just send us a message, and we’ll do our best to resolve it quickly and professionally.

Still think a refund is the right step? You may be eligible under Envato’s refund policy — for example, if the item is broken or not as described. We’ll gladly review your request based on those terms.

We’re here to make things right. So, don’t hesitate to reach out.

Note:

Envato’s refund policy was made to be transparent so your experience is as smooth as possible and gives you a “fair go” by using a baseline standard.

Refund guidelines

There are specific situations where you might be eligible for a refund:

• The theme is “not as described” or doesn’t work as it should. If the theme doesn’t work as described or significantly differs from what was shown, we’ll fix it. If fixing isn’t possible or is not as described, you can get a refund.
• The theme has a security vulnerability. Safety is paramount. If the theme has a security vulnerability that can’t be fixed easily, we’ll refund your purchase.
• Theme support is promised but not provided. If you were promised support but didn’t receive it per our policy and have a valid support entitlement, you’re eligible for a refund.
• Themes that have not been downloaded. If you haven’t downloaded your purchase within three months (or longer for personal use), you might qualify for a refund.

Refunds will not be given for the following reasons:

• You don’t want the theme after you’ve downloaded it.
• The theme did not meet your expectations, or you feel the theme is of low quality.
• You bought it by mistake.
• You do not have sufficient expertise to use the theme.

How to request a refund

Visit the following link, choose your purchase, select the reason for requesting a refund and describe your request.