Help & Support

Need help? You can contact our Support Team directly by creating a Ticket. You can also check your notifications to see when your ticket has been replied to by our Support Team.

Step 1 — Access Help & Support & Create a Ticket

• Log in to your RTMHub account and go to the Help & Support Menu.
• Enter the required information, including the subject and details of your issue or question.
• Make sure to provide enough details so our Support Team can better understand and assist you.

Step 2 — Submit Your Ticket

• After completing the required information, click Submit Ticket to send your ticket to our Support Team.

Step 3 — Check Your Ticket

• You can open the Ticket Menu to view the status and details of your support request.

• If our Support Team replies to your ticket, you will receive a notification in your account.

Step 4 — Close Ticket

• Once your issue has been resolved and you no longer need assistance, click Close Ticket to close your support request.
• After the ticket is closed, you can still view the conversation and previous messages in your ticket history.

If you experience any issues while sending a message, you can also contact our Support Team directly via email at cs.rometheme@gmail.com. Our team will be happy to assist you.